Frequently asked questions

Small & Medium Business

» How do courses work?
» Where can I find a complete listing of the available courses?
» Where do the courses take place?
» What is the advantage of taking an online course instead of a regular course, or even buying a book to learn more?
» What are How-to in 2s?
» What is RSS and how can I use it?
» What are the ratings (stars) and how do they work?

» How do I enrol in a course?
» What if the course I want to take has already started? Can I still enrol?
» What if a course I want to take is full?
» How much time do I get to complete a course?

» What's a Discussion forum moderator?
» How do I ask the moderator a question?
» What are the different parts of a course?
» How do I learn more about a specific course?
» What is in the lessons?
» How do I access my lessons?
» I can't seem to access my lessons. What's wrong?
» How do I obtain a certificate of completion?

» What's a Discussion forum moderator?
» How do Discussion forums work?
» How do I find the Discussion forums?
» How do I reply to a message?
» How was I assigned the name that appears in the Author column when I post a message?
» How do I change the avatar associated with my user name?
» What are the user badges associated with my user name?
» How long will it take for the moderator to answer my question?
» How will I know when someone has responded to my question?
» How do I tag a post on the Discussion forums?
» How do I report abuse on the Discussion forums?
» What does "This post is under review" mean?

» What is my student profile?
» My student profile information is incorrect. How do I change it?
» What are e-mail settings?
» How do I change my password?
» How do I keep track of all my courses? How do I see my completed courses?
» What if I've forgotten my password?

» What is RSS?
» What does the "Add this RSS feed" link do?
» What if I don't have an RSS reader?
» What are the yellow stars under the content title?
» What types of community features will I find on HP online courses?
» What does "Share this site" mean?

» What do I do if I am having trouble accessing my HP online courses profile?
» Does it matter which browser I use? Does it have to be a certain version?
» Do I need to download any programs or obtain any plug-ins?
» What do I do if I am having problems viewing Flash content?
» How do I bookmark the HP Learning centre?

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